SHIPPING, RETURNS & REFUND POLICY
At Sticky Biz, all products are custom-made to order.
Because of this, refunds are not typically available for custom-printed items.
By placing an order, you agree to the terms outlined below.
SHIPPING & POSTAGE (AUSTRALIA POST ONLY)
Sticky Biz ships exclusively within Australia via Australia Post.
Shipping options:
Tracked Post – $10
Express Post – $20
FREE Express Post on orders over $200
Please note:
Tracking details are emailed once your order is dispatched
If tracking is not received, contact shaily@stickybiz.au
Sticky Biz is not responsible for delays once parcels are lodged with Australia Post
ORDER PROCESSING & DISPATCH TIMES
All orders are custom printed. Processing times vary depending on order size, materials and workload.
Estimated dispatch times from payment confirmation:
Up to 4 business days
Orders under 500 labels (standard CMYK vinyl printing)
Up to 7 business days
Larger or bulk orders
Important:
Timeframes are estimates only
Processing times may be extended during busy periods, sales or promotions
If you require an estimated turnaround, please contact us before ordering
ARTWORK, PROOFS & CUSTOMER RESPONSIBILITY
All custom orders require final proof approval before printing.
By approving your proof, you confirm that you have checked and approved:
Size, shape and material
Spelling, grammar and layout
Colours and design placement
Quantity ordered
Once approved:
Printing proceeds as approved
Changes cannot be made after production begins
Sticky Biz is not responsible for errors present in approved artwork
ARTWORK QUALITY DISCLAIMER
Customers are responsible for supplying print-ready artwork.
Artwork requirements:
Recommended resolution: 300 DPI or vector artwork
Low-resolution or pixelated artwork may affect print quality
Please note:
Refunds or reprints are not issued for poor print quality caused by low-quality artwork
Refer to our Artwork Guidelines before placing your order
COLOUR & PRINT DISCLAIMER
Printed colours may differ from what you see on screen.
This may occur because:
Screens display colour in RGB
Printers use CMYK
Brightness and tone can vary when printed
Important notes:
Colour matching is not guaranteed unless CMYK or PMS colour codes are supplied
Colour variation alone is not considered a printing fault
Samples are recommended if colour accuracy is critical
DAMAGED, FAULTY OR INCORRECT ORDERS
If there is an issue with your order, you must contact us within 7 days of receiving your items.
Contact:
shaily@stickybiz.au
We can assist with:
Missing items or incorrect quantities
Incorrect material used (different to approved proof)
Incorrect files printed
Items damaged in transit
Manufacturing faults
Requirements:
Clear photos of the issue must be provided
All packaging must be retained
Items may need to be returned for inspection
NOT ELIGIBLE FOR REFUND, RETURN OR REPRINT
Due to the custom nature of our products, refunds, returns or replacements are not available for:
Change of mind
Customer faults or incorrect selections
Approved artworks with errors that have been printed
Spelling or grammar errors approved in proofs
Incorrect size, shape or material selected
Colour differences where CMYK or PMS values were not supplied
Colour issues caused by RGB or incorrect colour profiles
Poor print quality caused by low-resolution or unsuitable artwork
Small or hard-to-read text caused by design choices
Orders where production has commenced
RETURNS, REFUNDS & REPLACEMENTS
If an item is faulty, damaged, or significantly different from what was approved, Sticky Biz will assess the issue and, where appropriate, offer:
A replacement
A reprint
Or a refund
Timeframes:
Replacements are typically processed within 7 business days of receiving returned items
Approved refunds are processed within 30 days
CHANGE OF MIND & CUSTOM ORDERS
Change of mind refunds are not offered
Custom orders cannot be cancelled once production has started
DELIVERY ISSUES
Sticky Biz is not responsible for delivery delays once orders are lodged with Australia Post
If your parcel is lost or damaged in transit, contact us as soon as possible so we can assist with an Australia Post enquiry
CONTACT US
For any questions regarding shipping, returns or refunds, please contact: